Legal

Privacy Policy

Effective 31 August 2026

This Privacy Policy explains what personal information SeeRanked collects, how we use it, who we share it with, and the choices you have. We wrote it in plain language so you don't need a lawyer to understand it.

1. Who we are

SeeRanked Inc. ("SeeRanked", "we", "us") operates the AI-visibility tracking product available at seeranked.com. When we talk about "the Service" we mean the SeeRanked web app, dashboards, reports, and any APIs we make available.

2. Information we collect

We only collect what we need to run the Service and support you. Specifically:

Account details: your name, work email, and (optionally) a company name you provide at signup.
Campaign inputs: business keyword, category, locations, competitor names, prompts, and social profile URLs you enter yourself.
Billing metadata: your subscription tier, billing period, and Paddle transaction IDs. Card numbers, CVCs, and billing addresses go directly to our payment processor Paddle. We never see or store them.
Usage data: pages you visit inside the app, actions you take (create campaign, re-run report, etc.), timestamps, and error logs. We keep this to debug issues and improve the product.
Cookies and local storage: a JWT session token stored in localStorage so you stay signed in, plus lightweight analytics cookies.

3. How we use it

We use your information to:

Run your campaigns and generate the reports you signed up for.
Send you account emails (email verification, password resets, invoices, report-ready notifications).
Enforce plan limits and prevent abuse.
Answer support questions when you write to us.
Improve the product by looking at aggregate usage patterns.

We don't sell your personal information. Ever.

4. Who we share it with

We share the minimum data required with a small set of trusted service providers:

Paddle Billing: payment processing and subscription management.
Anthropic and/or OpenAI: the LLM providers that generate the analysis on your campaigns. We send them your keyword, category, and prompt text; we do not send them your email or billing details.
Email delivery provider: for transactional email only.
Hosting provider: where our servers and database run.

We may also disclose information if legally required (e.g. valid court order) or to protect the rights, property, or safety of SeeRanked, our users, or the public.

5. Data retention and account deletion

We keep your campaign reports for as long as your account is active so you can compare progress over time. If you cancel your subscription but keep your account, your data remains available according to your plan.

When you delete your account: If you are the account admin, you can delete your workspace from Settings → Delete account. We archive the company immediately: all members are signed out, logins are disabled, and any active subscription is cancelled so you are not billed again. Your personal information, campaign inputs, reports, team records, and other data tied to that workspace are then permanently deleted within 30 days of your deletion request.

During that 30-day period your data is retained only so we can complete billing wind-down, honour any legal obligations, and process the deletion safely. After 30 days it is permanently removed from our production systems. Copies in encrypted backups may take up to 90 days to roll off our backup retention cycle.

If you only cancel billing without deleting your account, we do not automatically erase your data. Contact us or use Delete account when you want it removed.

Aggregated, anonymised analytics that can no longer identify you may be retained indefinitely.

6. Security

We use industry-standard practices to protect your data: HTTPS everywhere, hashed passwords (bcrypt), scoped database access, and rate-limited endpoints. No system is perfectly secure, so we can't guarantee against every possible breach, but we take our obligations seriously and will notify you promptly if we ever discover an incident affecting your account.

7. Your rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate data (most of it you can edit yourself in Settings).
Request deletion of your account and associated data (account admins: Settings → Delete account; we permanently erase workspace data within 30 days).
Export your reports as PDF or CSV.
Object to certain uses of your data.

To exercise any of these, email support@seeranked.com. We respond within 30 days.

8. Children

SeeRanked is a B2B product for businesses. It's not intended for anyone under 16, and we don't knowingly collect data from minors.

9. Changes to this policy

If we make material changes we'll email you and update the Effective date at the top of this page. Continuing to use the Service after a change means you accept the updated policy.

10. Contact

Questions, complaints, or requests: email support@seeranked.com. We read everything and reply within two business days.

Questions? Email us at support@seeranked.com.